Help Center

Create your account

Sign up at app.duedropin.com with your email or Google account. Your 14-day free trial starts immediately — no credit card required.

Connect your accounting software

Go to Settings > Integrations and connect your accounting platform. We support:

• QuickBooks Online — invoices sync automatically
• Xero — invoices sync automatically via webhooks
• FreshBooks — invoices sync automatically
• Wave — invoices sync automatically

You can also import invoices via CSV or add them manually if you don't use one of these platforms.

Connect your email

Go to Settings > Email Integration and connect your email account. Reminders are sent from your own email address so they feel personal. We support:

• Gmail / Google Workspace
• Outlook / Microsoft 365
• Yahoo Mail
• Zoho Mail
• Any SMTP server

Set up your reminder schedule

Configure when and how often reminders are sent. You can set different schedules based on how overdue an invoice is — for example, a friendly nudge at 3 days, a firmer reminder at 14 days, and a final notice at 30 days. DueDrop's AI will craft each message to match the tone and urgency.

Invoice syncing

Once connected, DueDrop automatically pulls your outstanding invoices from your accounting software. New invoices are detected and enrolled in your reminder schedule. When an invoice is marked as paid in your accounting system, reminders stop automatically.

AI-powered reminders

DueDrop uses AI to write personalized reminder emails for each client. The AI considers:

• The client's payment history and relationship
• How overdue the invoice is
• The invoice amount and details
• Your preferred communication tone
• Previous email conversations with that client

Every reminder feels natural and comes from your own email address, so clients never know it's automated.

Review and approval

Before any email is sent, you can review and edit it. DueDrop queues reminders for your approval so you always have full control. You can approve, edit, skip, or pause reminders for any client at any time.

Dashboard overview

Your dashboard shows all outstanding invoices at a glance — total amount owed, number of overdue invoices, upcoming reminders, and recent payment activity. Use the filters to view invoices by status, client, or date range.

Pausing and skipping reminders

Need to hold off on reminders for a specific client? You can pause reminders for any invoice or client. You can also skip individual scheduled reminders without pausing the entire sequence. This is useful when you know a payment is coming or when you need to handle a situation personally.

Manual invoices

If you have invoices outside your accounting software, you can add them manually. Enter the client name, email, invoice number, amount, and due date. DueDrop will treat them just like synced invoices.

Free trial

Every account starts with a 14-day free trial with full access to all features. No credit card required. At the end of your trial, you can choose a plan or your account will be paused until you subscribe.

Plans and pricing

DueDrop offers two plans:

Visit our pricing page for current plans and rates.

Cancellation

You can cancel your subscription anytime from Settings > Billing. Your access continues until the end of your current billing period. We don't charge cancellation fees, and your data is retained for 30 days in case you change your mind.

Invoices aren't syncing

First, check that your accounting integration is still connected in Settings > Integrations. If the connection shows an error, try disconnecting and reconnecting. Make sure the invoices in your accounting software are marked as "sent" or "outstanding" — draft invoices are not synced. If the problem persists, contact us.

Emails aren't being sent

Check that your email integration is connected and authorized in Settings > Email Integration. If you're using Gmail or Outlook, the authorization may have expired — try reconnecting. Also verify that reminders are not paused for the specific client or invoice.

Reminders stopped for a paid invoice

DueDrop automatically stops reminders when an invoice is marked as paid in your accounting software. If reminders are still being sent, check that the payment was recorded in your accounting system. You can also manually mark an invoice as paid in DueDrop.

Can't log in

Try resetting your password from the login page. If you signed up with Google, make sure you're clicking "Sign in with Google" instead of entering an email and password. If you're still locked out, contact us and we'll help you get back in.

How we protect your data

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use OAuth 2.0 for all integrations, meaning we never store your accounting or email passwords. Your API tokens are encrypted with a separate key and can be revoked at any time by disconnecting the integration.

What data we access

We only access what's needed to send reminders:

• Accounting software: invoice details, client contact information, payment status
• Email: ability to send emails on your behalf (we don't read your inbox)

We never sell your data. Read our full Privacy Policy for details.