Invoice2go Automatic Payment Reminders: How They Work and What's Missing

You sent the invoice weeks ago. The work was good, the client was happy, and now the due date has come and gone with nothing but silence. Before you draft another awkward follow-up, it is worth asking a simpler question: is your invoicing app already nudging this client on your behalf, and if so, what exactly is it saying?

If you bill through Invoice2go, the answer is probably yes. Automatic payment reminders are built in, switched on by default, and running quietly in the background on a fixed schedule you may never have looked at. That is genuinely useful. It also means a chunk of your follow-up is happening on terms you did not choose, and it stops at a point that may be well before your client actually pays.

This guide walks through exactly how Invoice2go's payment reminders work, where to find and change the settings, what the built-in reminders do not cover, and how to close those gaps without adding another layer of manual chasing to your week.

Does Invoice2go Send Automatic Payment Reminders?

Yes. Invoice2go includes automatic email payment reminders, and according to the company's own support documentation, the default setting is on. Every invoice you create is enrolled unless you specifically opt it out.

There are two conditions worth knowing. First, the client's email address on the invoice has to be valid — no email, no reminder, and no error message telling you so. Second, access to payment reminders depends on your Invoice2go plan, so if you are on an entry-level tier the feature may simply not be part of what you are paying for.

The practical upshot: most Invoice2go users on a paid plan already have automated follow-up running. The question is not whether reminders are being sent, but whether the schedule they follow matches the way your clients actually behave.

The Default Invoice2go Reminder Schedule

Out of the box, Invoice2go sends up to four reminders per unpaid invoice:

Three days before the due date, as a heads-up while there is still time to act.
On the due date itself.
Three days after the due date, once the invoice is officially late.
Seven days after the due date — the final automatic reminder in the sequence.

All of them go out at 7 a.m. in your local time zone, which is a sensible default: the message is sitting at the top of the inbox when your client opens it, rather than buried under a morning's worth of email.

Two behaviours are worth committing to memory. Reminders stop once an invoice is marked fully paid, whether you marked it manually or an online payment cleared. But partial payments do not stop them. If a client pays half and you record it, the reminder sequence keeps running on the full invoice until the balance is cleared or you intervene.

Where to Change Your Payment Reminder Settings

The reminder controls live under client communication rather than anywhere obviously labelled billing, which is why plenty of people never find them.

On the web, click your company name in the upper right corner, open Account & settings, then choose Client communication. Under Reminders you can adjust which of the four reminders send, or switch them off entirely, and save.

On iOS and Android, tap the profile icon in the top right of the home screen, tap Client communication, then Payment reminders. Choose your frequency or toggle it off, then tap the back arrow to save.

Before you change anything, use the Send me a preview option. It emails you the reminder exactly as your client will receive it. It takes thirty seconds and it is the only way to know what tone is going out under your business name.

Turning Reminders Off for a Single Client or Invoice

Account-level settings are all-or-nothing, but you are not stuck with them. Some clients — a long-standing retainer, a friend, a company with a slow but reliable finance department — should not be getting automated nudges three days early.

On mobile, open the invoice creation screen, tap your client, and toggle Payment Reminders off, then save. On the web, open the invoice, and from the Preview or Send tab, uncheck the box labelled Send payment reminders under the payment options before saving and closing.

It is a small feature that prevents a real problem: a good client receiving a system-generated nudge on an invoice you had already agreed to defer.

What Invoice2go's Reminders Don't Do

The built-in reminders are solid for what they are. They are also deliberately narrow, and knowing the edges saves you from assuming a payment is being chased when it is not.

The sequence stops at seven days past due. That is the gap most people feel first. Research bears out why it matters: Intuit QuickBooks' 2026 Small Business Late Payments Report found nearly three in five businesses now have invoices overdue by 30 days or more, up from 47% the previous year. An invoice that is thirty or sixty days late has long since fallen out of any automated sequence.

A few other limits are worth naming:

The timing is fixed. You choose which of the four reminders fire, not when they fire, so you cannot add a 14-day or 30-day touch.
Reminders are email only. There is no SMS option, which matters if your clients are contractors, tradespeople or anyone who lives on their phone rather than in an inbox.
The wording is templated. You can preview it, but you are not writing a message tailored to a specific client or a specific job.
Partial payments keep the sequence running at full value, which can read as tone-deaf to a client who has already paid you something.
It only covers invoices raised inside Invoice2go. If you also bill through a marketplace, a client portal or the occasional spreadsheet, those invoices have no automated follow-up at all.

How to Cover the Gap After Day Seven

The honest answer is that something has to pick up where the automation stops, and the choice is between your calendar and a tool.

The manual version works if your volume is low. When you send an invoice, set two reminders for yourself — one at fourteen days past due, one at thirty — and write the follow-up by hand. The catch is that it only holds together while you have the headspace, and the weeks you are busiest are exactly the weeks invoices go quiet.

The other option is to keep Invoice2go doing what it does well and add a follow-up layer that runs past day seven. A dedicated reminder tool sits alongside your existing invoicing app and handles the later, more personal nudges — the ones that need a human tone and a longer time horizon — without you having to remember them. If you are weighing options, our buyer checklist for invoice reminder software covers what to compare.

Whichever route you take, the principle is the same. Automated reminders handle the forgetful majority in the first week. Everything after that is a conversation, and conversations need a person's judgement even when a system schedules them.

A Follow-Up Rhythm That Works Alongside Invoice2go

Here is a sequence that layers cleanly on top of the built-in reminders without doubling up on your client.

Days minus-three through seven belong to Invoice2go. Leave the defaults on and let the automation do the unglamorous work. Roughly seventy per cent of invoices settle in this window with no involvement from you at all, and any message you send during it is duplication.

Around day ten, send the first message that sounds like you. Short, warm, no accusation — confirm the invoice arrived and ask whether anything is holding it up. More often than not the answer is procedural rather than financial: it went to the wrong inbox, or it is waiting on an approver.

Around day twenty-one, change who you are talking to rather than how loudly. If you have only been emailing your project contact, ask them to point you at whoever handles supplier payments. Most delays past three weeks are a routing problem, not a refusal.

At day thirty and beyond, move off email. A phone call, resolved in four minutes, routinely beats a fourth written message. If you want a fuller version of this cadence, we broke it down in how many payment reminders to send before you stop.

If keeping that rhythm by hand is the part that slips, it is exactly the sort of thing DueDrop was built to carry — the week-two and week-three nudges, written to sound like you, scheduled so you do not have to hold them in your head.

Frequently Asked Questions

Are Invoice2go payment reminders on by default?

Yes. Reminders are set to on at the account level, so every invoice you create is enrolled automatically unless you turn them off for that account, that client or that specific invoice. You can check and adjust the setting under Client communication in your account settings.

Do Invoice2go reminders stop once a client pays?

They stop as soon as the invoice is marked fully paid, either manually or through an online payment. Partial payments do not stop them — the sequence keeps running on the full invoice, so if a client pays a deposit you may want to turn reminders off for that invoice manually.

Can I change when Invoice2go reminders are sent?

Only within the fixed schedule. You can choose which of the four reminders send — three days before the due date, on the due date, three days after and seven days after — but you cannot create custom intervals such as a 14-day or 30-day reminder.

Why did my client never receive a payment reminder?

The three usual causes are a missing or mistyped client email address on the invoice, reminders having been switched off for that invoice or account, and the feature not being included in your Invoice2go plan. Check the client's email first, then the toggle on the invoice itself, then your plan level.

Does Invoice2go send SMS or text reminders?

No. The automatic reminder feature is email only. If your clients respond better to a text message, that has to come from you directly or from a separate follow-up tool that runs alongside your invoicing.

The Takeaways

If you remember five things from this guide, make it these:

Invoice2go does send automatic payment reminders, and they are on by default on supported plans.
The schedule is fixed: three days before the due date, on the due date, three days after and seven days after, all at 7 a.m. your local time.
Reminders stop on full payment but keep running after a partial payment, so watch deposits and instalments.
You can switch reminders off for one client or one invoice without changing your account defaults.
Nothing automated happens after day seven — that window is where late invoices actually live, and it needs either your calendar or a follow-up layer that runs past it.

Set the defaults once, preview what your clients receive, then decide deliberately what happens in week two. That single decision is usually the difference between an invoice that quietly resolves and one still open a month later.